Technical Support Specialist
Core
Tier II technical investigations and advanced troubleshooting for Autodesk Forma cloud-based construction lifecycle software.
Role type
Senior IC technical support specialist (SaaS)
Builds
Cloud-based web and mobile applications for general contractors, subcontractors, and owners in the construction industry
Domain
Construction technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Tier II technical support, root cause analysis, defect validation, CRM/issue-tracking tools (Salesforce/Jira), cross-functional collaboration, technical documentation
Preferred skills
Autodesk Forma product familiarity, iOS/Android support, construction industry workflows, AI-assisted tooling
Technologies
Salesforce, Jira, Autodesk Forma, cloud-based web/mobile applications
Responsibilities
Investigate and debug complex customer issues across cloud, web, and mobile applications; identify product defects and provide reproduction steps for engineering; manage customer expectations and communicate technical findings to non-technical audiences; partner with Engineering and Product teams to resolve escalations; contribute to troubleshooting guides and knowledge base articles; identify opportunities to improve support workflows and operational efficiency
Seniority
Mid-level, hands-on IC
