Working Student Customer Success (all genders)
Hybrid
Core
Customer support role handling inquiries via chat, email, and phone, resolving issues independently, and collaborating with Account, Product, and Sales teams to improve the product based on customer feedback.
Role type
Customer Success Working Student
Builds
Support content and processes for existing and potential customers
Domain
Software / IT
Deliverable
client delivery
Required skills
Customer support experience, German (fluent), English (fluent), problem-solving, software affinity
Responsibilities
Communicate with customers via chat, email, and phone; resolve support cases independently; collaborate with cross-functional teams; improve support processes and content; specialize in Data Privacy or Tech Support if preferred