Customer Service Manager (80%, FR & DE)
Based in European Union
Core
Managing customer service operations and ensuring high satisfaction for customers via email, phone, and ticket management.
Role type
Customer Service Manager
Builds
Customer support processes and service quality (via careerplan.io/jobs/2692840-customer-service-manager-80-fr-de-at-felfel)
Domain
Hospitality / Food Service
Deliverable
dashboards & analysis
Required skills
Customer support, Ticket management, Process optimization, Cross-functional collaboration, German (fluent), French (fluent), English (fluent)
Preferred skills
Hospitality background, Problem-solving, Team leadership
Technologies
Ticketing systems, Communication tools