Customer Success Manager (m/f/x) - AI-powered B2B SaaS
Core
Strategic advisor partnering with innovation leaders at ambitious B2B companies to turn an AI-powered platform into measurable business results.
Role type
Senior Customer Success Manager (Strategic Advisor)
Builds
Measurable business outcomes including faster decisions, smarter portfolios, and shipped innovation.
Domain
B2B SaaS / AI-powered innovation platform
Deliverable
production ML models
Required skills
SaaS and innovation track record, C-level influence, fluent German and English, structured problem-solving, AI curiosity
Preferred skills
5+ years in innovation consulting, management/IT consulting, or customer success
Technologies
AI tools (trend detection, automated insights, predictive analytics)
Responsibilities
Guide onboarding, adoption, and expansion; translate platform usage into value stories; combine customer context and AI data to spot risks and growth; run engagements on proven playbooks
Seniority
Senior, hands-on IC
