Customer Success Manager (w/m/d)
Core
Managing and developing relationships with B2B customers to ensure successful implementation of digital projects and platform usage.
Role type
Customer Success Manager (B2B)
Builds
Digital platform ecosystem for outdoor activities and travel
Domain
Travel & Outdoors / B2B SaaS
Deliverable
client delivery
Required skills
Customer relationship management, project management, digital product knowledge, upselling/cross-selling, stakeholder collaboration, presentation skills
Preferred skills
Experience in tourism industry, passion for outdoor sports, knowledge of innovative technologies
Technologies
Digital platforms, data interfaces
Responsibilities
Actively manage and develop existing customer relationships, oversee implementation and steering of digital customer projects, ensure continuous optimization of customer solutions, identify upselling and cross-selling opportunities, consult and train customers on product usage
Seniority
Mid-level, hands-on IC