Support Specialist (m/w/d)
Core
Handling, analyzing, and resolving customer inquiries for GUS software solutions and services via ticketing systems.
Role type
Support Specialist (IT/ERP)
Builds
Customer support operations and knowledge base maintenance
Domain
Software / IT Services
Required skills
IT support experience, ERP environment knowledge, technical understanding of applications and system landscapes, analytical thinking, structured work approach, problem-solving skills
Preferred skills
Business process understanding (procurement, sales, logistics, production, finance), customer orientation, team collaboration
Technologies
Ticketing systems, GUS software portfolio
Responsibilities
Receive, analyze, and process customer inquiries; Log, prioritize, and document support tickets; Escalate complex issues to consulting; Maintain knowledge base; Collaborate with Head of Customer Support and internal departments
Seniority
Mid-level, hands-on IC