Service Desk Engineer (alle*)
Core
First-line IT support engineer handling client, server, and network issues for internal IT processes.
Role type
Service Desk Engineer
Builds
Stable, secure, and performant IT processes for internal users (via careerplan.io/jobs/2667264-service-desk-engineer-alle-at-havg-hausarztliche-vertragsgemeinschaft-ag)
Domain
Healthcare IT / German Healthcare Contracting
Required skills
IT Service Desk experience, System Administration, Network Administration, Client-side hardware/software installation, IT documentation management, Jira ticketing, MS Office proficiency
Preferred skills
ITIL framework knowledge, Driver's license (Class B)
Technologies
Jira, MS Office, Client hardware/software
Responsibilities
Troubleshoot and resolve IT incidents and service requests across client, server, and network domains; Manage and escalate tickets via Jira; Provide remote and on-site technical support to users; Install, configure, and administer client hardware and software; Maintain IT documentation and asset databases; Support system expansions and new IT solution rollouts; Implement preventive measures to reduce disruptions and improve service quality