Junior Customer Success & Operations Manager (m/w/d)
Core
Organizational and technical backbone ensuring smooth administrative and technical processes for education program participants.
Role type
Junior Operations & Customer Success Manager
Builds
Administrative workflows, technical onboarding, and participant support infrastructure
Domain
Education technology / Vocational training
Required skills
Data management, CRM administration, Hardware logistics coordination, Account & rights management, Troubleshooting, Process compliance
Preferred skills
Technical affinity with digital tools, Self-driven work style, Customer service orientation, Communication skills, Reliability
Technologies
Google Workspace, Miro, Slack, Classroom, Groups, Coda
Responsibilities
Maintain and update CRM system and administrative documentation, Coordinate hardware orders and logistics for participants, Ensure adherence to standardized processes and quality assurance, Manage user accounts and permissions for various tools, Troubleshoot access and tool usage issues, Communicate with participants and government agencies
Seniority
Junior, hands-on IC