Working Student IT Support & Operations (m/f/d)
Core
First-level IT support and operations for ~200 colleagues, managing devices, accounts, onboarding/offboarding, and self-service guides.
Role type
Working Student IT Support & Operations
Builds
Productivity tools and access management for internal users
Domain
Technology / IT Operations
Deliverable
infrastructure
Required skills
macOS troubleshooting, account management, hardware inventory management, writing technical guides, supporting non-technical users
Preferred skills
Windows troubleshooting, experience with Okta, MDM (Kandji/Jamf), ticketing systems, AI coding assistants
Technologies
Okta, Kandji, Freshservice, Slack
Responsibilities
Respond to IT requests in Freshservice and Slack, manage new joiner onboarding and leaver offboarding, maintain asset inventory and hardware stock, create guides for self-service troubleshooting
Seniority
Student, part-time