Regional Head of Travel, Health, IT & Cyber Assistance (f/m/d)
Core
Regional Head responsible for overall performance, governance, and continuous improvement of Travel, Health, IT & Cyber Assistance operations across Northern Europe.
Role type
Senior regional operations leader (Travel, Health, IT & Cyber Assistance)
Builds
Operational strategy and service delivery for employee benefits and assistance services
Domain
Employee benefits / Health & Travel assistance / IT & Cyber support
Required skills
Strategic planning, Operations management, Stakeholder management, Team leadership, Change management, Risk management, Data-driven decision making, Compliance management
Preferred skills
German, Dutch, French, Medical assistance experience, Healthcare experience
Technologies
None stated
Responsibilities
Define and implement operational strategy, Monitor and optimize performance (KPIs, SLAs, quality, cost), Lead and develop international operations teams, Drive transformation and continuous improvement initiatives, Establish governance structures and manage key stakeholders, Manage operational risks and ensure business continuity, Promote innovation, automation, and data-driven decision making, Develop talent and critical capabilities across the region, Ensure compliance with group guidelines and local regulations
Seniority
Senior, hands-on IC with leadership scope (via careerplan.io/jobs/2656026-regional-head-of-travel-health-it-cyber-assistance-fmd-at-europ-assistance-gesellschaft-mb)