Employee Assistance Manager EMEA
Core
Regional lead for employee support incidents including security events, travel disruptions, medical emergencies, and evacuations across Europe, the Middle East, and Africa.
Role type
Senior IC employee assistance manager (crisis response)
Builds
Regional employee assistance program and crisis response capabilities
Domain
Corporate Security / Crisis Management / Employee Assistance
Required skills
crisis leadership, incident response coordination, cross-functional stakeholder management, case management, program metrics analysis, regulatory compliance knowledge, executive reporting, on-call rotation readiness
Preferred skills
international travel risk management, regional employment law knowledge, crisis management certification (CBCP/MBCI/CEM), case management system proficiency (ServiceNow/Power BI/Archer), trend identification, data-driven decision making
Technologies
ServiceNow, Power BI, Archer
Responsibilities
Lead regional employee assistance during security incidents and natural disasters; coordinate support for stranded travelers, evacuations, and medical emergencies; serve as regional focal point for crisis activations; build partnerships with HR, Legal, and external vendors; oversee complex cases from notification to resolution; develop and maintain regional procedures and playbooks; prepare executive-level operational reports and KPI dashboards.
Seniority
Senior, hands-on IC
