Senior Manager, EMEA Benefits Operations
Core
Oversee and manage the delivery of diverse employee benefits (health, welfare, retirement) across 24 markets in Europe and the Middle East, driving process automation and data-driven analytics.
Role type
Senior Manager, Benefits Operations
Builds
Operationalized benefit offerings and streamlined processes for employees in EMEA
Domain
Human Resources / Benefits Administration
Required skills
Benefit expertise (health, welfare, retirement), Team Leadership, Project Management, Data Analytics, Vendor Management, Stakeholder Management, Workday, ServiceNow, Benefits Enrollment Platforms
Preferred skills
AI user skills, Other languages besides English
Technologies
Workday, ServiceNow, Mercer Darwin
Responsibilities
Provide benefits subject matter expertise and assign tasks to the regional team; Analyze data metrics to ensure service level agreements and identify automation opportunities; Lead projects including open enrollments and regional/global initiatives; Ensure robust compliance controls for audits; Manage regional escalations and support resolution; Oversee knowledge document updates; Establish high-quality standards in benefit operations.
Seniority
Senior, hands-on IC with team leadership
