Senior Manager, EMEA Benefits Operations
Core
Oversee and manage the delivery of diverse employee benefits (health, welfare, retirement) across 24 markets in Europe and the Middle East, leading a regional team and driving process automation.
Role type
Senior Manager, Benefits Operations
Builds
Operationalized benefit offerings and streamlined processes for employees in EMEA
Domain
Healthcare / Human Resources / Benefits Administration
Required skills
Benefits subject matter expertise, Team leadership, Stakeholder management, Project management, Data analytics, Vendor management
Preferred skills
AI user skills, Knowledge of Workday/ServiceNow/Benefits Enrollment Platforms
Responsibilities
Provide benefits subject matter expertise and assign tasks to the team, Focus on data metrics to ensure service level agreements and identify automation opportunities, Lead and collaborate on regional projects including open enrollments, Seek opportunities for process improvements and automation, Account for robust compliance controls in benefit processes, Collaborate with Global Benefits Product Design to operationalize offerings, Oversee regional escalations and support resolution, Manage regional knowledge documents, Establish and uphold high-quality standards in benefit operations