Support stagiair(e)
Core
Support intern assisting customers with software issues via phone and email, collaborating with developers to resolve technical challenges, and contributing to knowledge base improvements.
Role type
Support Intern
Builds
Customer support processes and knowledge base for construction industry software
Domain
Construction industry + SaaS software support
Deliverable
dashboards & analysis
Required skills
Ticket management, customer communication (phone/email), technical problem solving, knowledge base documentation, cross-functional collaboration
Preferred skills
Interest in SaaS/IT, experience with ticketing systems, affinity with construction sector
Technologies
Ticketing systems, SaaS platforms
Responsibilities
Help customers via phone and email with software questions, track and follow up on support tickets, collaborate with developers to resolve bugs, contribute to knowledge base updates
Seniority
Intern