Supportmedewerker
Hybrid
Core
First point of contact for customers, helping them with software questions, troubleshooting incidents, and ensuring quick resolution.
Role type
Customer Support Specialist
Builds
Customer support processes and incident resolution workflows
Domain
SaaS / Online Recruitment
Deliverable
client delivery
Required skills
problem-solving, communication, curiosity, process improvement, collaboration
Preferred skills
SaaS environment experience, ticketing systems experience, AI interest
Technologies
ticketing systems, AI tools (Claude)
Responsibilities
Answer customer questions via phone, email, and ticket system; Analyze and resolve customer incidents; Document customer information and solutions; Collaborate with Customer Success and Product Development teams
Seniority
Mid-level, hands-on IC