Product Manager - Pivotal & THE OUT, UK
Core
Own product work streams for PIVOTAL (car subscription) and THE OUT (luxury car rental) to improve customer and colleague experiences via technology, data, and process design.
Role type
Product Manager (Customer Technology & CRM)
Builds
Salesforce Sales Cloud and Service Cloud capabilities including account/opportunity management, contract lifecycle, case management, and customer communications.
Domain
Automotive (Subscription & Luxury Rental) + CRM Technology
Deliverable
product features
Required skills
Product management fundamentals, Salesforce Sales Cloud/Service Cloud expertise, customer journey mapping, product discovery, prioritization, cross-functional delivery leadership, analytical thinking, AI/automation awareness
Preferred skills
Experience with CRM platforms, customer-facing product delivery, stakeholder management, experimentation with emerging tech
Technologies
Salesforce Sales Cloud, Salesforce Service Cloud, CRM platforms, AI tools, automation systems
Responsibilities
Own and evolve product roadmap and backlog; lead product discovery using data and operational insight; define product outcomes and success measures; lead cross-functional delivery and adoption; monitor and optimize post-release performance; balance business value with technical and operational constraints; ensure regulatory and security compliance in product design.
Seniority
Mid-Senior, hands-on IC