Sachbearbeiter Kundenservice - Eskalationen & Beschwerden (all genders)
Core
Handling complex customer escalations, complaints, and special requests for travel bookings via phone and email.
Role type
Senior customer service specialist (escalations & complaints)
Builds
Travel booking solutions and customer support for HolidayCheck travelers
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
Complex case resolution, root cause analysis, process optimization, priority management, empathetic communication, resilience
Preferred skills
OTA/Travel agency background, experience with SeCo/Bistro/Iris/Peakwork systems, German (fluent) & English (fluent)
Responsibilities
Service-oriented communication with customers and partners, handling escalations and complaints, analyzing booking processes, managing special accessibility requests, adjusting bookings due to flight/hotel changes, optimizing service processes