Application, Infrastructure and Service Management, Officer
Core
Provide technical support, diagnose software issues, and manage escalation services for complex CRIMS technical, functional, and operational problems in the financial services investment management domain.
Role type
Senior IC application and infrastructure support engineer
Builds
Support for CRIMS (Charles River Investment Management System) and SaaS infrastructure
Domain
Financial Services / Investment Management / Trading Systems
Required skills
Structured programming languages, SQL, relational database theory, database configuration and operations (MS SQL Server, Oracle, Sybase), system monitoring, disaster recovery/business continuity, scripting, XML
Preferred skills
Trading Life Cycle knowledge, System Development Life Cycle, server/OS/network administration, job scheduling software, environment sizing and configuration for Azure migration
Technologies
CRIMS, MS SQL Server, Oracle, Sybase, Azure, RAX, ON-Prem, Observability tools
Responsibilities
Respond to technical assistance requests via Teams and Email, diagnose software issues and recommend solutions, handle sensitive issue situations affecting customer perception, deliver escalation services for complex CRIMS issues, meet with Product Engineering to prioritize NFRs, act as entry point for new product introduction to SaaS infrastructure, package issues for escalation, create environment sizing and configuration documents for Azure migrations, contribute to application monitoring tool assessment and observability efforts
Seniority
Mid-level, hands-on IC