Customer Service Support Representative
Core
Act as a liaison between Labcorp, customers, and patients to resolve routine requests, qualify new customers, and notify clients of test results.
Role type
Customer Service Representative (Healthcare/Lab Services)
Builds
Customer support and patient notification services for Labcorp's laboratory network
Domain
Healthcare / Laboratory Services
Deliverable
client delivery
Required skills
inbound/outbound communication, database research, HIPAA compliance, CRM data maintenance, test form review, Spanish language proficiency
Preferred skills
contact center experience, healthcare industry experience, Salesforce.com proficiency, Laboratory Information Systems experience
Technologies
Microsoft Office, Salesforce.com, Laboratory Information Systems
Responsibilities
Resolve routine customer requests via phone or internet, qualify new inbound customers, notify clients of test results, review test forms for accuracy, maintain CRM data and medical records
Seniority
Entry-level, individual contributor