Technical Account Advisor
Core
Senior customer-facing technical role ensuring customers realize maximum value from products and services by acting as a trusted technical partner.
Role type
Senior Technical Account Advisor
Builds
Customer success, product adoption, and technical outcomes for strategic enterprise accounts
Domain
SaaS / Enterprise Software / Cloud Infrastructure
Deliverable
client delivery
Required skills
Customer-facing technical experience, integrations and APIs, cloud platforms (AWS/Azure/GCP), system architecture, troubleshooting and diagnostics, SQL, basic scripting (Python/Bash), technical escalations management, technical enablement, stakeholder management
Preferred skills
SaaS operations, data/platform products, logistics/transportation domain, cloud certifications (AWS/Azure/GCP), CCNA/CCNP, observability/monitoring tools, incident management platforms, CRM/ticketing systems, programmatic onboarding and automation
Technologies
AWS, Azure, GCP, Python, Bash, SQL, JIRA, ServiceNow, Gainsight
Responsibilities
Serve as primary technical advisor for strategic/high-risk customers; lead onboarding and implementation (architecture reviews, integrations, data migrations); monitor customer environments and drive feature adoption; triage and manage technical escalations; run technical health checks and roadmap planning; translate customer needs into product requirements; deliver technical enablement (workshops, training); support renewal and expansion conversations; maintain account documentation; mentor less-experienced advisors
Seniority
Senior, hands-on IC
