Cust Service Support Rep
Core
On-site liaison resolving routine customer requests, qualifying new customers, and notifying clients of test results for Labcorp's laboratory services.
Role type
Customer Service Representative (Call Center)
Builds
Customer support interactions and test result notifications for healthcare providers and patients
Domain
Healthcare / Laboratory Services
Deliverable
client delivery
Required skills
inbound/outbound communication, database research, HIPAA compliance, CRM data maintenance, test form review, multitasking
Preferred skills
Spanish language, call center experience, healthcare industry experience
Technologies
Microsoft Office, Salesforce.com, Laboratory Information Systems
Responsibilities
Resolve routine customer requests via phone or internet, qualify new customers, notify clients of test results, review test forms for accuracy, maintain CRM data and medical records
Seniority
Entry-level, individual contributor