[An Duong, Hai Phong] Customer Service Executive
Core
Monitor testing requests, prepare lab worksheets, distribute reports, and manage customer relationships for analytical testing services.
Role type
Customer Service Executive (Laboratory Operations)
Builds
Testing reports and client service workflows
Domain
Life Sciences / Analytical Chemistry / Food & Environment Testing
Deliverable
client delivery
Required skills
Test application review, worksheet preparation, report distribution, complaint handling, progress monitoring, client requirement updates, sales coordination
Preferred skills
Textile or Chemistry background, Chinese language proficiency
Technologies
Laboratory information systems (implied by worksheet/report handling)
Responsibilities
Review test applications and prepare lab worksheets, distribute testing reports to customers, handle customer complaints and feedback, monitor testing job progress, update client requirements, cooperate with sales and finance staff
Seniority
Entry to Mid-level (2+ years experience required)