Account Manager (Romandie)
Core
Own and manage a portfolio of 200 clients from post-trial engagement to renewal, driving client satisfaction, growth, and retention for a hospitality tech company.
Role type
Account Manager
Builds
Client relationships and account value for Swiss employers
Domain
Hospitality technology / Food & Beverage
Deliverable
client delivery
Required skills
Client portfolio management, CRM proficiency, contract negotiation, cross-functional collaboration, data analysis for churn prevention, stakeholder communication (via careerplan.io/jobs/2626851-account-manager-romandie-at-felfel)
Preferred skills
Proactive relationship building, solution-oriented mindset, hospitality sense
Technologies
CRM tools
Responsibilities
Manage client portfolio from engagement to renewal, analyze client needs to optimize experience and identify upsell opportunities, monitor key metrics to prevent churn, conduct contract negotiations and account reviews, collaborate with internal teams to ensure consistent client experience, provide feedback to improve offerings
Seniority
Mid-level, hands-on IC
