Support Engineer 2
Core
Provide Tier 2 technical support and solution stabilization for enterprise SaaS customers, ensuring 24x7 coverage and driving service adoption.
Role type
Senior IC Support Engineer (SaaS/Cloud)
Builds
Stable, high-quality SaaS solutions and customer experiences
Domain
Enterprise SaaS, Cloud Operations, Azure
Required skills
SQL/Oracle, API/Middleware troubleshooting, Application debugging, Mobile app troubleshooting, Monitoring tools (AppDynamics, Splunk), Azure cloud services, CI/CD pipelines, PowerShell, Python, RPA
Preferred skills
Knowledge of solution architecture (client-server, load balancers), Web server management (IIS, Tomcat), OS frameworks, Scripting (VBScript), Container/Kubernetes, GitHub, Jenkins
Technologies
Azure, SQL, Oracle, MuleSoft, AppDynamics, Splunk, Prometheus, PowerShell, Python, RPA, IIS, Tomcat, Kubernetes, GitHub, Jenkins
Responsibilities
Resolve moderate complexity customer cases with end-to-end ownership; Monitor application health and prevent incidents; Create knowledge articles and mentor others; Automate manual procedures to improve operational efficiency; Collaborate across teams and external partners; Provide 24x7 shift coverage including out-of-hours support.
Seniority
Mid-level, hands-on IC
