Senior Technical Account Advisor (TAM)
Core
Own a portfolio of enterprise customers in retail, supply chain, or logistics, ensuring system health, SLA compliance, and driving adoption/expansion of SaaS solutions.
Role type
Senior Technical Account Advisor (TAM)
Builds
SaaS solution adoption and expansion within enterprise accounts
Domain
Supply Chain / Logistics / Retail
Deliverable
client delivery
Required skills
SaaS technology landscape knowledge, service management frameworks (ITIL), project management, consultative skills, stakeholder management, escalation management, business review facilitation, upsell/cross-sell identification, product feedback integration
Preferred skills
Mentorship of TAM team members, cross-departmental collaboration, time zone flexibility
Technologies
SaaS platforms
Responsibilities
Maintain system health and review customer SLAs, manage customer escalations and drive remediation plans, conduct quarterly business reviews, identify upsell/cross-sell opportunities, provide feedback to product management, mentor team members on TAM responsibilities
Seniority
Senior, hands-on IC with mentorship duties
