Sr Support Engineer 1
Core
Senior technical advisor and escalation point for global SaaS customers in Azure environments, handling advanced troubleshooting, solution ownership, and complex issue resolution for Blue Yonder Execution solutions.
Role type
Senior Support Engineer (SaaS/Cloud)
Builds
End-to-End workflow support, proactive monitoring, and service request resolution for Supply Chain Execution solutions.
Domain
Supply Chain / SaaS / Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced SQL, Oracle Databases, Splunk, WebLogic, Java, Scripting (Unix Shell, PowerShell, Python), Cloud/SaaS environments (Azure), Operating Systems (Windows, UNIX, LINUX)
Preferred skills
Blue Yonder solutions experience (Transportation/Warehouse Management), Supply chain domain knowledge, Software development concepts (Java/J2EE, JDBC, C++)
Responsibilities
Resolve complex high-priority customer escalations, partner with Product Development for defect resolution, mentor junior engineers, develop knowledge base articles, drive proactive monitoring, engage with customer stakeholders, participate in SaaS/Cloud/DevOps transformation initiatives
Seniority
Senior, hands-on IC