Sr Support Engineer 2 - Blue Yonder Enterprise Supply Chain Planning(ESP) & PLSQL
Core
Providing technical and non-technical support for Blue Yonder Enterprise Supply Chain Planning (ESP) and related modules, ensuring system functionality and data integrity for customers.
Role type
Senior Support Engineer (Supply Chain Planning)
Builds
Blue Yonder ESP, IO, OP, S&OP, FP, SCP, Demand, and Fulfillment solutions
Domain
Supply Chain Planning / Enterprise Software
Deliverable
client delivery
Required skills
SQL, PL/SQL, Blue Yonder ESP configuration, root cause analysis, incident management, process methodology advice
Preferred skills
Python, AppDynamics, Splunk, MuleSoft, Azure, AI/ML tools
Technologies
Blue Yonder Suite, SQL, PL/SQL, MS Excel, Azure
Responsibilities
Troubleshoot and resolve complex customer issues independently; perform root cause analysis; configure ESP modules to facilitate client business processes; provide primary user support and verify business functions; implement monitoring and performance tuning; lead customer calls and provide technical guidance.
Seniority
Senior, hands-on IC
