Support Engineer 2
Core
Mid-level technical support engineer resolving medium-to-high complexity incidents, diagnosing technical problems, and driving reliability improvements.
Role type
Mid-level IC Support Engineer
Builds
Operational stability, runbooks, automation, and knowledge base
Domain
IT Operations / Technical Support
Deliverable
client delivery
Required skills
Incident management, Linux/Unix troubleshooting, SQL, Python/Bash/PowerShell scripting, Monitoring tools (Prometheus/Grafana/ELK/Splunk), Networking fundamentals, Ticketing systems
Preferred skills
Mentoring junior engineers, Continuous improvement initiatives
Responsibilities
Respond to and resolve incidents within SLAs, Triage and diagnose technical problems across applications and OS, Own incident lifecycle including RCA, Create and maintain runbooks and knowledge-base articles, Implement monitoring and automation, Support deployments and production rollouts, Provide communications to customers and stakeholders, Mentor junior support engineers, Participate in on-call rotation