Support Engineer 2
Core
Provide Tier 1/2 solution support and incident management for Blue Yonder customers, ensuring high availability and continuous improvement of SaaS operations.
Role type
Senior Support Engineer (SaaS/Cloud)
Builds
Production SaaS solutions and customer support operations
Domain
Supply Chain Technology / Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL/Oracle query optimization, API/Mulesoft integration troubleshooting, Mobile app debugging, AppDynamics/Splunk monitoring, Azure (Kubernetes, Serverless, CI/CD), PowerShell/Batch scripting, Wireshark/PerfView log analysis, Python/RPA automation, Database health analysis, Solution architecture (Client-Server, Load Balancers, IAM)
Preferred skills
Lean methodology, KCS (Knowledge Centered Support), Shift work adaptability
Technologies
Azure, Kubernetes, Mulesoft, AppDynamics, Splunk, SQL, Oracle, PowerShell, Python, GitHub, Jenkins, IIS, Tomcat, Wireshark
Responsibilities
Resolve high-complexity customer issues and own Tier 1/2 solutions; Implement monitoring and diagnostics to prevent incident recurrence; Collaborate on implementation projects for seamless go-lives; Mentor team members on techno-functional capabilities; Champion KCS and process automation.
Seniority
Senior, hands-on IC