Analyst
Core
Provide day-to-day client incident resolution, monitoring, triage, release support, and documentation for applications deployed on Azure.
Role type
Application Support Analyst
Builds
Supports applications hosted on Azure
Domain
Cloud Operations / IT Support
Deliverable
client delivery
Required skills
API understanding, SQL, cloud-based application troubleshooting, Azure services familiarity, monitoring/logging tools usage
Preferred skills
Azure Certification
Technologies
Azure, ServiceNow, Confluence, AppInsights, Log Analytics
Responsibilities
Handle day-to-day client incident resolution, monitor ticket queues in ServiceNow, track and maintain SLA compliance, respond to incidents and prioritize work, participate in incident management and escalation, monitor ongoing releases and deployments, maintain team knowledge and documentation, contribute to improving support processes.
Seniority
Mid-level, hands-on IC
