Senior Application Support Engineer (SRE)
Core
Lead efforts to ensure the reliability, availability, and performance of mission-critical external-facing web applications and platforms.
Role type
Senior Application Support Engineer (SRE)
Builds
External-facing web applications running on AWS or Mulesoft APIs
Domain
Cloud infrastructure and API management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management and root cause analysis, Observability tool proficiency (Splunk, OpenTelemetry, Datadog, AppDynamics), Cloud platform expertise (AWS, Kubernetes), Linux environment and shell scripting, API support (Mulesoft, Postman), Disaster recovery and business continuity planning, ServiceNow dashboard usage, Python scripting
Preferred skills
Consulting experience, Agile methodology, Team leadership, Cloud certifications (ITIL, AWS, Azure, GCP), API testing support, Networking concepts in cloud-native environments
Technologies
AWS, Mulesoft, Splunk, OpenTelemetry, AppDynamics, Datadog, Kubernetes, ServiceNow, Postman, Python, Linux
Responsibilities
Provide 24/7 support for production web applications, Monitor and troubleshoot issues using observability tools, Create dashboards and capture metrics to improve visibility, Respond proactively to system alerts and customer complaints, Identify issue sources and provide recommendations for deflecting incidents, Participate in a planned on-call rotation
Seniority
Senior, hands-on IC