Support Engineer 2
Core
Provide 24x7 application support and solution engineering for Blue Yonder customers, resolving moderate complexity issues and ensuring system health.
Role type
Support Engineer 2 (Application Support & Operations)
Builds
Application stability and customer satisfaction for Blue Yonder SaaS solutions
Domain
Supply Chain / Logistics Technology
Deliverable
client delivery
Required skills
SQL query writing, API troubleshooting, Mulesoft integration, Mobile app troubleshooting, AppDynamics monitoring, Splunk analysis, Kubernetes basics, Azure deployment models, CI/CD pipeline management, PowerShell scripting, Server log analysis, Database health analysis, Python automation
Preferred skills
Solution architecture understanding, Operational improvement identification, Knowledge article creation
Technologies
Azure, SQL, Oracle, Mulesoft, AppDynamics, Splunk, Kubernetes, GitHub, Jenkins, IIS, Tomcat, Wireshark, PerfView
Responsibilities
Resolve customer issues of moderate complexity with end-to-end ownership, Monitor application health using M&D tools, Write and review database queries and procedures, Troubleshoot API and mobile application issues, Create knowledge articles for the support center, Implement operational improvements and automations