Technicien Support N2-N3 (H/F)
Core
Resolving escalated N2/N3 application incidents, performing root cause analysis, and stabilizing production environments for logistics and transport applications.
Role type
Senior application support technician (N2/N3)
Builds
Production stability and incident resolution for logistics/transport applications
Domain
Logistics and transport technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SQL, PL/SQL, log analysis, Windows environment management, Android environment management, iOS environment management, ticketing tools
Preferred skills
ITIL framework knowledge, transport/logistics industry experience, foreign language proficiency
Responsibilities
Analyze and resolve escalated N2 incidents, manage complex N3 incidents with technical teams, perform root cause analysis, improve support tools and knowledge bases, assist users with functional support, participate in testing phases
Seniority
Mid-level, hands-on IC
