Backend Engineer(L3 Tech Support)
Core
Senior technical escalation point resolving complex backend issues, investigating root causes, and building automation tools to improve support efficiency for a global shipping platform.
Role type
Senior L3 Support Engineer (Backend/Infrastructure)
Builds
Monitoring, alerting, and automation tools for the support function
Domain
eCommerce logistics, multi-carrier shipping software
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
troubleshooting backend web applications and APIs, relational databases (PostgreSQL, MySQL), Elasticsearch, containerization (Docker, Kubernetes), cloud platforms (GCP, AWS, Azure), logging and monitoring tools (Prometheus, Grafana, Datadog)
Preferred skills
Ruby on Rails, AI tools
Technologies
PostgreSQL, MySQL, Elasticsearch, Docker, Kubernetes, GCP, AWS, Azure, Prometheus, Grafana, Datadog
Responsibilities
Investigate and resolve complex technical issues escalated from L1 and L2 support teams, participate in on-call rotation for incident response, collaborate with engineering to fix recurring platform issues at the root cause level, build tools and scripts to improve troubleshooting efficiency, maintain and improve logging and monitoring systems, document resolutions and best practices, develop knowledge base articles to empower lower-level support teams
Seniority
Senior, hands-on IC