IT Service Technician
Core
Local client-facing IT field technician performing new installations, break/swap service, and troubleshooting for HP computers, monitors, printers, barcode scanners, and Cisco networking devices.
Role type
Field IT Service Technician
Builds
Onsite hardware installations, network device configuration, and software deployments for DR offices, Hospital Labs, and Patient Service Centers.
Domain
Healthcare IT / Field Services
Deliverable
product features
Required skills
HP hardware troubleshooting, Cisco networking device configuration, Active Directory management, proprietary software installation, client communication, inventory management, RMA processing, internet modem troubleshooting
Preferred skills
Network environment experience, field technician experience, Associate's degree in Information Technology
Technologies
HP Win11 Enterprise, HP monitors, HP laser printers, Symbol barcode scanners, Dymo/Monarch label printers, Cisco Meraki VPN/WAPs, ATT Nighthawks, Verizon Dragons, Cisco MG41/51 modems, Active Directory, MS Office, Webex, Teams, Service Now, PeopleSoft, Bomgar
Responsibilities
Install and troubleshoot HP hardware and Cisco networking devices; schedule and perform onsite installations and software trainings; manage local IT hardware inventory and RMAs; connect and troubleshoot internet sources; support corporate and local IT projects
Seniority
Entry-level to Mid-level, hands-on IC