Support Engineer 1
Core
Provide 24x7 application support and solution ownership for Blue Yonder customers, resolving moderate complexity issues and ensuring service quality.
Role type
Support Engineer 1
Builds
Application health monitoring, issue resolution, and operational improvements for Blue Yonder SaaS solutions.
Domain
Supply chain technology, SaaS, Cloud (Azure)
Deliverable
client delivery
Required skills
SQL/Oracle query writing, API/Mulesoft integration troubleshooting, Mobile app troubleshooting, AppDynamics/Splunk monitoring, PowerShell/Batch scripting, Azure deployment models, Kubernetes, CI/CD pipelines (GitHub/Jenkins), Python/RPA automation, DB health analysis, Load Balancer/Middleware understanding, Identity/Access Management (OAuth/SSO), Wireshark/PerfView log analysis
Preferred skills
None stated
Technologies
Azure, Kubernetes, GitHub, Jenkins, Mulesoft, AppDynamics, Splunk, SQL, Oracle, Python, PowerShell, IIS, Tomcat, ASP.Net, Java, Wireshark, PERFMON, PerfView, Event viewer
Responsibilities
Resolve customer issues of moderate complexity with end-to-end ownership; Monitor application health using M&D tools; Create knowledge articles for KCS; Identify and implement operational improvements; Work in shifts to provide OOH support.
Seniority
Entry-level IC
