IT App Support
Core
Perform technical maintenance and 2nd line support for solutions, diagnosing and resolving incidents to ensure service restoration and SLA compliance.
Role type
2nd line IT application support engineer
Builds
Systems, platforms, and applications
Domain
Enterprise IT support and maintenance
Deliverable
client delivery
Required skills
Java, .Net, PowerShell, Oracle databases, PL/SQL, T-SQL, HTML, JavaScript, CSS, SOAP/REST services, Windows, Linux, Microsoft Azure
Preferred skills
SimpleFlow, BPM (K2, Activiti), OpenText
Responsibilities
Diagnose, resolve, and escalate incidents; Document actions and solutions in the service management platform; Install, configure, and provide support for systems, platforms, and applications
Seniority
Mid-level, hands-on IC
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