ServiceNow Administrator (Canada Based)
Core
Own the day-to-day administration and continuous improvement of the ServiceNow platform for HR Service Delivery and IT Service Management.
Role type
Mid-Senior ServiceNow Administrator
Builds
Reliable workflows for HR and IT services
Domain
IT Service Management / Human Resources
Required skills
ServiceNow platform administration, HR Service Delivery (HRSD) configuration, ITSM process management (incident, request, change, knowledge), Service Catalog management, Flow Designer, CMDB maintenance, Update Sets management, documentation
Preferred skills
ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS-HR or CIS-ITSM), JavaScript (Glide API) scripting, CMDB or ITOM experience
Responsibilities
Perform day-to-day administration of users, groups, roles, and access controls; Configure and maintain HR Service Delivery services and flows; Configure and maintain ITSM processes; Create and maintain service catalog items; Support CMDB accuracy and health; Test and validate new features and upgrades; Document configurations and standard operating processes; Act as first point of contact for service owners regarding platform changes
