Retail Claims Officer
Core
Process and administer individual life insurance claims, ensuring accurate assessment, documentation, and timely settlement.
Role type
Claims Officer
Builds
Claim payment memoranda, weekly/monthly/quarterly claims reports, accurate claims records
Domain
Insurance
Deliverable
client delivery
Required skills
Claims administration, Life insurance products knowledge, Policy terms and conditions knowledge, Regulatory compliance, Microsoft Excel, Report analysis, Customer service, Stakeholder liaison
Preferred skills
Professional insurance certification (ACIIN, ACII), Practical life insurance claims processing experience
Responsibilities
Process and administer Individual Life insurance claims (terminations, withdrawals, maturities, death claims); Review claims documentation for completeness; Prepare claim payment memoranda for management approval; Investigate claims and verify policy coverage; Maintain accurate claims records and communication logs; Support internal control, audit, and compliance activities; Support business retention and growth initiatives by remarketing customers after policy maturity or termination.
Seniority
Mid-level, hands-on IC