Senior Customer Service Associate (OSIGLI)
Core
Reviews and processes death claims for Servicemembers' Group Life Insurance (SGLI), verifying information, conducting investigations, and calculating benefits.
Role type
Claims Examiner
Builds
Death claim decisions and benefit payments for active-duty service members, Veterans, and their families
Domain
Insurance / Life Insurance
Required skills
Claims management, data analysis, claim decision making, investigation, communication, time management, problem solving
Preferred skills
Bachelor's degree, military experience, 2-5 years claims experience
Technologies
Promise 360, Compass, Windows-based applications
Responsibilities
Manage pending claims book, process decisions via claim management systems, approve/deny payments, render decisions on disability/traumatic injury claims, obtain information from VA/branches of service/beneficiaries, correspond with claimants and other parties, prioritize work to meet performance standards
Seniority
Mid-level, individual contributor