Lead, VCC Change and Communications
Core
Lead end-to-end change management strategy, communications planning, and adoption execution for a two-site (Malaysia/India) Value Creation Centre (VCC) transformation and operating model shift.
Role type
Senior Change Management Lead (Two-Site Transformation)
Builds
VCC operating model, shared services capabilities, and enterprise transition pipelines
Domain
Financial Services / Shared Services / Offshoring / Digital Transformation
Required skills
Change management strategy, stakeholder analysis, adoption planning, communications planning, cross-cultural leadership, governance, measurement and analytics
Preferred skills
Master's degree, professional change certification, shared services/COE experience, matrixed environment navigation
Technologies
Viva Engage, intranet platforms, change management playbooks and toolkits
Responsibilities
Develop and maintain the VCC change management strategy and roadmap; Execute communications plans across Malaysia and India; Lead change impact assessments and readiness evaluations; Define repeatable change management playbooks and standards; Manage stakeholder maps and engagement plans for key initiatives; Track change effectiveness measures including adoption and sentiment.
Seniority
Senior, hands-on IC with strategic advisory duties
