PCLA | Tele-Reinstatement Associate
Core
Engage customers with lapsed insurance policies via outbound calls to encourage and support policy reinstatement.
Role type
Tele-sales associate (insurance)
Builds
Policy reinstatements for Prudential customers
Domain
Insurance
Deliverable
client delivery
Required skills
outbound calling, customer objection handling, policy reinstatement guidance, data privacy compliance, call reporting, performance tracking
Preferred skills
insurance industry experience, business administration degree, Khmer language fluency
Technologies
CRM systems (implied by call recording and reporting)
Responsibilities
Make outbound calls to customers with out-of-force policies, explain product benefits and coverage lost due to lapse, handle customer objections professionally, guide customers through reinstatement requirements and payment options, follow up on pending reinstatement documents, accurately record call outcomes and feedback, identify and escalate customer concerns, ensure compliance with data privacy requirements, share customer feedback for continuous improvement, collaborate with sales agents, track and report call activities and performance metrics
Seniority
Entry-level, 0–2 years experience