Claims Servicing Specialist (H&P Club)
Core
Dedicated point of contact for Health & Protection (H&P) Club members and their customers, handling claims servicing, case navigation, and service coordination to ensure timely resolution and exceptional customer experience.
Role type
Claims Servicing Specialist (Health & Protection)
Builds
Seamless claims journey for H&P Club qualifiers and customers
Domain
Insurance (Health & Protection)
Deliverable
client delivery
Required skills
Claims adjudication, case management, customer relationship management, regulatory compliance, process improvement, data analysis, stakeholder coordination
Preferred skills
Healthcare administration, Microsoft Office, claims systems proficiency
Responsibilities
Respond to claims-related enquiries from advisers and customers, track claims cases and communicate updates, coordinate with Claims Assessors and external providers, process claims within authority limits, support service recovery for escalated cases, maintain accurate records and meet service turnaround targets
Seniority
Mid-level, hands-on IC