Contract Officer, Customer Contact Centre (Hotline & Live Chat, 12 months contract)
Core
Service professional handling customer enquiries and requests for life and health insurance products via hotline, live chat, and digital channels.
Role type
Customer Contact Centre Agent (Hotline & Live Chat)
Builds
Digital customer experience and policy enquiry services
Domain
Insurance and Financial Services
Deliverable
client delivery
Required skills
Customer service, telephone manner, written and spoken English and Chinese, multitasking in live chat, problem-solving, analytical skills, CRM systems proficiency
Preferred skills
IIQE Paper 1, 3, and 5 certification
Responsibilities
Process customer enquiries about insurance products and services, arrange follow-up calls for feedback received via other touch points, handle special requests and conduct simple investigations to propose solutions, promote self-service initiatives, participate in team meetings and training
Seniority
Mid-level IC