Contract Officer, Customer Contact Centre (Hotline & Live Chat, 12 months contract)
Core
Service professional handling customer enquiries and requests for life and health insurance products via hotline, live chat, and digital channels.
Role type
Customer Contact Centre Agent (Hotline & Live Chat)
Builds
Digital customer experience for life and health insurance products
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, live chat management, telephone etiquette, problem-solving, analytical skills, CRM systems, Microsoft Office
Preferred skills
IIQE Paper 1, 3, and 5 certification
Technologies
CRM systems, Microsoft Office
Responsibilities
Process customer enquiries about insurance products and services; arrange follow-up calls for feedback received via other touch points; handle special requests and conduct simple investigations to propose solutions; support company initiatives by promoting self-service; participate in team meetings and training.
Seniority
Mid-level (3-5 years experience)