Senior Manager - Business Relationship
Core
Senior manager representing Global Technology Operations as a service point, managing complex relationships between diverse business units and technical teams to deliver IT infrastructure and services.
Role type
Senior Manager, Business Relationship & IT Operations
Builds
End-to-end IT infrastructure services, outsourced vendor deliverables, and regional security-aligned systems for business units
Domain
Insurance / IT Operations / Vendor Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Vendor relationship management, IT infrastructure delivery, project management, stakeholder influence, resource allocation, service level reporting, cross-functional collaboration
Preferred skills
Insurance systems experience, managing 5-10 IT managers, complex priority management
Technologies
IT infrastructure tools, project management software, service reporting platforms
Responsibilities
Manage and resolve IT-related issues and change requests; oversee delivery by third-party vendors; liaise between business technology stakeholders and technical tower leads; produce monthly service level reports and host governance meetings; manage complex relationships and clashes of priorities among diverse groups; implement short- and long-term IT solutions; solicit client feedback on service delivery and project performance
Seniority
Senior, hands-on IC with management responsibilities
