Product Quality Complaint Manager
Core
Manage product quality complaint vigilance and oversee the investigation and resolution of complaints for the EMEA region and globally.
Role type
Senior Product Quality Complaint Manager
Builds
Product quality complaint management systems and processes
Domain
Consumer health and beauty products
Required skills
complaint management, regulatory compliance, team leadership, data analysis, cross-functional collaboration, process improvement, system implementation, stakeholder management, executive communication
Preferred skills
beauty product industry experience, executive influence, ambiguity navigation
Technologies
complaint management systems
Responsibilities
Develop and implement strategies for managing complaints and vigilance activities, lead a team to investigate and resolve product quality complaints, analyze complaint data to identify trends, develop strategies to improve complaint handling processes, collaborate with cross-functional teams, provide guidance and training to staff, lead the development of innovative strategies to enhance complaint processing systems, implement advanced systems for analyzing trends, collaborate with regulatory authorities and auditors, direct the resolution of complaints for all products
Seniority
Senior, hands-on IC with people leadership