People Support Specialist with French
Hybrid
Core
Delivering outstanding employee support and resolving inquiries across phone, email, and chat channels while driving process improvements and training.
Role type
People Support Specialist (Employee Relations/HR Shared Services)
Builds
Employee support services and internal HR processes
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
Employee support, troubleshooting, case management, process improvement, training and coaching, knowledge base creation, workforce management reporting, cross-functional collaboration
Preferred skills
Self-service tool promotion, quality monitoring, scheduling optimization
Technologies
Microsoft tools, case management systems, telephony tools, digital platforms