Servicing Digital Enablement Manager
Core
Lead digital and operational transformation initiatives for life insurance policy servicing, focusing on process optimization, digitization, and straight-through processing to enhance customer experience and efficiency.
Role type
Senior IC Business Analyst / Project Lead (Life Insurance)
Builds
Digital servicing platforms, policy administration system enhancements, and automated workflows for policy lifecycle management.
Domain
Insurance / Life Insurance Operations / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business analysis, functional specification development, process mapping, UAT governance, stakeholder management, project delivery, regulatory compliance knowledge, system integration understanding
Preferred skills
Operational transformation, workflow automation, digital servicing, customer experience initiatives
Technologies
AS400, policy administration systems, digital servicing platforms
Responsibilities
Drive requirements gathering and documentation for policy servicing transactions; lead end-to-end project delivery and UAT coordination; identify opportunities for automation and straight-through processing; ensure compliance with regulatory and governance standards; coordinate cross-functional teams for operational readiness and change adoption.
Seniority
Senior, hands-on IC
