Customer Service Specialist (PLUK)
Core
Interact with customers across multiple channels to provide information, resolve complaints, and handle inquiries for Prudential Life UK products and services.
Role type
Customer Service Specialist
Builds
Customer satisfaction and resolution across contact center, social media, and email channels
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
multi-channel communication, complaint resolution, data analysis, ticket management, compliance adherence, social media moderation, identity validation
Preferred skills
digital tools utilization, process improvement, customer insights generation
Technologies
ticketing systems, social media platforms (X, Instagram, Facebook), email systems
Responsibilities
Answer incoming calls and assist customers with inquiries or issues; Resolve complaints and provide accurate product or service information; Respond to public and private messages on social media channels; Log all interactions in the system and follow up as needed; Validate customer identity before proceeding to transactions; Provide FAQs for brand/product campaigns; Pre-screen submitted documents and forms; Update contact information of customers; Ensure timely and accurate logging of events and updates in monitoring files
Seniority
Individual Contributor