Customer Service Specialist (PLUK)
Core
Interact with customers across multiple channels to provide information, resolve complaints, and handle inquiries regarding products and services.
Role type
Customer Service Specialist
Builds
Customer satisfaction and resolution across contact center channels
Domain
Financial Services / Insurance
Deliverable
client delivery
Required skills
Multi-channel communication, complaint resolution, data analysis, ticket management, compliance adherence, social media management, identity validation
Preferred skills
Digital tools utilization, process improvement, customer insights analysis
Technologies
Ticketing systems, Social media platforms (X, Instagram, Facebook), Email systems
Responsibilities
Handle inbound and outbound calls, resolve customer complaints, log interactions, escalate issues, manage social media messages, validate customer identity, ensure compliance with Pru Life UK standards
Seniority
Individual Contributor