Officer, Customer Services (Contact Centre - General Banking)
Core
Handle customer enquiries, complaints, and transactions across multiple channels including phone, digital banking, and social media for personal and corporate clients.
Role type
Customer service officer (contact centre)
Builds
One-stop service delivery and business acquisition for Dah Sing Group
Domain
Banking
Deliverable
client delivery
Required skills
Customer service, complaint handling, transaction processing, business acquisition, regulatory compliance, on-job training
Preferred skills
Digital services experience, SME corporate client service, insurance/investment licensing, Putonghua fluency
Technologies
eBanking, Mobile Banking, ATM, social media platforms
Responsibilities
Answer customer enquiries and handle instructions, resolve customer complaints, achieve service standards and business objectives, refer business to branches, handle applications and transactions, conduct on-job training, perform clerical duties and reporting
Seniority
Junior, entry-level